What Happened In Vegas

What does every red-blooded American man do when they get to Las Vegas?  You guessed it: tour Zappos Headquarters.

This past Thursday we took some time away from our other Vegas activities and got a dose of Zapponian culture.  As luck would have it, the other folks in our group were from Elastic Path, the ecommerce software and consulting firm behind getelastic.com.  No surprise, we found a lot to talk about.

It almost seems clichéd to say this, but Zappos is fucking awesome.  A short list of the reasons why:

  • They picked us up in a free shuttle from our hotel and took us to their HQ
  • They gave us a free 90 minute tour with a great guide
  • They gave us free ice cream
  • They gave us free books (not just their culture book, other good ones too)
  • They gave us sharpies to draw the RJMetrics logo on one of their walls
  • They beat me in a hula-hoop competition (no small feat)
  • They put a mullet wig on Bob (that one is actually not impressive)

There’s one more thing they did that really blew me away.  A few weeks ago, I called the general support number in order to find out how to book the tour.  A woman named Michelle told me how to get in touch with the right department.  A day or so after going on the tour, I noticed this message came through the contact form on our website:

MichelleZappos

Michelle didn’t have my contact info.  So, she watched for my name on the list of tours, found our website, and filled out the contact form to see if we had a good time.  Totally, totally awesome.

3 Comments

  1. Posted September 30, 2009 at 12:16 pm | Permalink

    I’m going to go ahead and thank you publicly for not posting the mullet picture

  2. jakestein
    Posted September 30, 2009 at 3:08 pm | Permalink

    You’re welcome. Although that picture does come up on my phone now when you call.

  3. Posted October 6, 2009 at 10:28 am | Permalink

    They really are incredible. That culture book is not surprisingly a very good read.


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